Across the US, from our warehouse in Portugal. Duties and taxes are shown at checkout, so nothing is due on the doorstep.

Orders placed by 2pm ship the same working day. Most arrive in 4 to 7 working days.

On orders over $100, yes, which covers every pair of shoes. Laces and care kits on their own ship at a flat rate shown at checkout.

Yes, within 60 days of delivery, for a refund or a different size or color. Use the link in your shipping email for a prepaid label; refunds reach your account within 5 working days of the pair arriving back with us.

Send us a photo of the box and the shoes with your order number and we send a replacement pair the same day.

Every TREAD shoe is cut, stitched and finished in Portugal, from leather bought from gold-rated tanneries and a recycled rubber sole.

True to size, in US men's 5 to 13 (women's 6.5 to 14.5). Between sizes, take the size down: the leather gives a little in the first week. The High has a padded collar, so wear it with a mid sock.

Yes. The Court, the Court High and the Slip can all be resoled in about three weeks. The Runner, with its foam midsole, cannot.

Full-grain leather uppers, a suede collar on the low, a cork-lined footbed, waxed cotton laces and a recycled rubber cupsole. The Runner is suede and mesh on an EVA midsole.

Visa, Mastercard and American Express, plus Shop Pay, Apple Pay, Google Pay and PayPal.

Yes. Shop Pay Installments splits your order into four interest-free payments at checkout, subject to approval.

Yes. Write to us from the contact page, or come into the Columbia Road shop, Tuesday to Sunday.